(Senior) Enterprise Customer Success Manager (m/f/d)
EGYM · Munich, Bavaria
Do you excel at working with customers, and are you excited by the growth journey we’ve successfully started with large enterprise brands such as Fitness First and David Lloyd? Do you enjoy being part of an international, fast-paced environment, and is the fitness industry your passion? Then join EGYM!
As an (Senior)Enterprise Customer Success Manager (m/f/d) based in Munich, you will be part of our growing Global Enterprise Team and play a key role in ensuring that our largest customers in international markets are not only delighted, but also able to leverage the full potential of EGYM’s solutions.
Your daily workout
- Product Integration: You will form a close partnership with the Enterprise Account Managers and local distributors, together you will coordinate the integration of our products and concepts for our enterprise customers Internationally.
- Revenue Responsibility: You drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base
- Onboarding: You will jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team, ensuring an excellent experience for both our customers and EGYM
- Adoption Optimization: You will prevent churn and optimize the usage of all EGYM solutions at the customer level
- Customer Satisfaction: You ensure maximum customer satisfaction with our products
- Goal Setting: You define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals
- Training & Presentations: You prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations
- Collaboration with the Product Team: You contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally
Your fitness level
- Qualifications: You hold a completed degree in business administration, sports management, or a related field
- Professional Experience: You have at least three years of experience in the fitness or technology industry and have worked in regular contact with customers
- Presentation Skills: You are able to present complex information in a clear and simple way to clients and stakeholders at the highest management level
- Motivation: You are ready to take the next step in your career and represent a product that is helping to positively transform the fitness market
- Communication Skills: You possess excellent verbal and written communication skills and are able to convey ideas clearly and effectively. English is a must, Swedish, Norwegian, Italian, Arabic, Dutch are a plus
Your training goal for the first 6 months
- Customer Success: You have proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers
- Product expertise: You gained experience in confidently demonstrating our EGYM ecosystem to clients and answer product- and service-related questions.
- Presentations: You have introduced yourself to your customer base and independently conduct initial presentations and talks to achieve your targets
- Tool Proficiency: You are able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers
- Analysis & Recommendations: You independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients
The equipment we provide (visit us on glassdoor https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-eGym-EI_IE1200047.11,15.htm):
- Flexibility: Benefit from high flexibility, including flexible work hours, a hybrid model (remote work with 2 days per week in the office), and 30 days of paid vacation per year
- Feedback: Grow through regular feedback and become part of a team where your ideas are heard
- Fitness & Health: Enjoy free access to EGYM Wellpass and our in-house gym equipped with the latest EGYM machines
- Flex Budget: Use a flexible €60 monthly budget for public transportation and meal allowances
- Bike Leasing: Stay fit and enjoy the ride with our attractive bike leasing offer
- Company Pension: Benefit from our attractive company pension scheme
- Discounts: Access a wide range of great deals on our benefits portal, from fashion (e.g., up to 30% off major sports brands) to leisure activities (e.g., discounted concert or musical tickets)
- Events: Celebrate our successes together at various team events and office parties while getting to know different departments
- Mentoring Program: Use our self-organized mentoring platform to share knowledge and grow together across teams and locations
Please upload your documents (CV and earliest possible start date) as PDF using the job ID#2064
Contact: Lyndi Herrera
For further information: https://career.egym.com/
ABOUT EGYM
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EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.