Bilingual Enterprise Customer Success Manager
Too Good To Go · Toronto, Ontario
Come join Too Good To Go Canada’s team.
🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact.
💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.
📈 Scale: We’re growing fast: Our community of 108 million registered users and 245.000 active partners across 19 countries, have together already saved 395+ million meals from going to waste - avoiding over 1 Million tonnes of CO2e! We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.
⭐️ Impact: Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.
We’re looking for an exceptional Bilingual Enterprise Customer Success Manager to join the team at Too Good To Go to lead the Canadian partnerships.
Your role
As a Bilingual Enterprise Customer Success Manager, you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.
In this role, you will oversee the full account lifecycle from onboarding through to ongoing optimization. You will lead the development and execution of strategic account plans, conduct regular performance reviews such as Quarterly Business Reviews (QBRs), and focus on driving retention at both HQ and store levels. Your ability to effectively pitch our full product portfolio will be key to introducing new categories and enhancing partner engagement. Collaborating closely with Sales, Store Operations, and Marketing teams, you will ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience, all in support of our mission to reduce food waste.
Key Responsibilities:
- Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
- Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
- Provide Consultative Support: Offer expert recommendations on food-saving practices
- Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
- Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
- Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
- Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
- Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.
As a proactive, organized and experienced “quarterback”, you will excel in the following areas:
- Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.
- Value & Solution Selling: Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross-selling.
- Account Strategy: Effectively manages pipelines and portfolios, driving partner engagement and loyalty while setting benchmarks through strategic, collaborative account leadership.
- Technical Skills: Experience with sales CRM, project management and analysis tools like.. Salesforce, Ninja, Looker, Asana, as is a high competency with google drive (sheets, docs, decks).
- Problem-Solving Skills: Critical thinking and adaptability are essential for identifying and addressing issues as they arise during the project.
- Project Management: Meeting monthly meals saved milestones is critical, so time management skills and the ability to work in multiple stages of launch for different regions is imperative.
- Organizational Skills: Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner.
- Cool Cucumber: The ideal candidate is an individual who not only loves a challenge but also thrives in the face of occasional ambiguity.
Requirements
- Bilingual proficiency in both English and French
- Previous experience in sales, customer success, business development, or account management - specifically selling into VP+. Industry experience that translates well include: food, hospitality, media and technology.
- Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs)
- Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
- Strong commercial acumen and appropriate assertiveness to drive deals forward.
- Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
- Polished, detail-oriented professional with a humble and collaborative attitude.
- Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
- Enthusiasm for sustainability, food waste reduction, and environmental issues.
- Experience with value-based selling and/or MEDDICC methodology (preferred).
- Bachelor's degree in business, marketing, or a related field (preferred).
Our values:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
What we offer:
- Flexible Work & Time Off
- Work in a hybrid model, splitting your time between our office (3x a week) and home
- Take 20 paid vacation days each year
- Give back with paid volunteer time through our Shareback program
- Take paid parental leave with top-up support
Wellbeing & Support
- Health insurance and RRSP matching in Canada!
- Stay active with monthly ClassPass credits
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
Connection & Community
- Join regular social events and team celebrations
- Enjoy coffee and snacks in our welcoming office space
- Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)
How to apply
Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!
A reasonable estimate for the base salary range of this role is a base salary between $70,000 - $80,000 + 15% commission per annum and this job posting is for an existing vacancy. Actual salaries may vary and this range is not inclusive of additional compensations such as bonus or commission structures.
We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email accessibility@toogoodtogo.ca with any accommodation needs.