Senior Technical Success Manager
Snyk · Boston, Massachusetts · Remote · United States
UNLEASH AI INNOVATORS, SECURELY
Software is being rewritten in real time. AI agents are starting to write more code than humans do, at a speed no security team has ever had to match, and that single shift is opening up the biggest opportunity our industry has seen in a decade. We're not bracing for it, we're building the company that owns it.
Snyk is building the next generation security platform where security isn't a set of tools people operate. It's a team of security agents working alongside your engineers, finding, fixing, and governing risk at the speed software is now built. These agents work alongside both the company build and the agents they adopt. Security stops being a queue of work waiting for people, and becomes a coordinated workforce companies direct and trust.
JOB SUMMARY
As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.
ABOUT THE TEAM
You'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.
WHAT YOU'LL DO
- Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
- Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
- Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
- Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
- Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
- Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
WHAT YOU'LL BRING
- 5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
- Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
- Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
- Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
- Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
- Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
- Nice to have: a track record of problem-solving and innovation in developing technology programs.
- Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
- Enjoys translating complex technical wins into clear business value: you love a good
ABOUT SNYK
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
EQUAL EMPLOYMENT OPPORTUNITY
Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.