Principal Risk Solutions Consultant
Trustly · San Francisco, California
Principal Risk Solutions Consultant
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
The Data team at Trustly is the backbone of our decision-making and product innovation. We are a global, multidisciplinary collective of Software Engineers, Data Engineers, Machine Learning Specialists, Scientists, and Analysts who believe that data is more than just rows and columns - it is the fuel for a more transparent financial ecosystem.
We operate at the intersection of high-scale engineering and deep financial intelligence. Our team processes millions of transactions in real time, turning complex Open Banking signals into seamless payment experiences. We pride ourselves on a culture of intellectual curiosity, technical excellence, and extreme ownership.
About the role
Trustly offers guaranteed and non-guaranteed payments, so approval rate and loss are a live conversation with every customer. You will be the risk voice in those conversations, starting before terms are signed. You will own the risk relationship for a portfolio of customers: the reporting they see, the thresholds they ask about, the remediation when return performance drifts, and the expected loss and guarantee tier that go into their pricing. This is an individual contributor role. This is an individual contributor role. You will influence outcomes through collaboration, working with our risk, commercial and product teams and directly with customers.
WHAT YOU’LL DO
OWN THE CUSTOMER RISK RELATIONSHIP
- Run the risk cadence for the customers in your portfolio: regular reporting, the risk content in quarterly business reviews, and the risk pack itself.
- Explain why approval rates and thresholds are set where they are, and deliver threshold and guarantee tier changes with the rationale behind them.
- Advise customers on the controls and data on their side that would let Trustly approve more: account validation, checkout flow, and what they share at authorization.
- Bring the case for a threshold or tier change back into Trustly.
SHAPE NEW DEALS AND REVIEW HOW THEY PERFORM
- Run discovery and scoping with the customer and the deal team: volumes, consumer mix, return and chargeback history, the controls, and approval rates.
- Set indicative risk appetite, expected loss rates into pricing, the guarantee tier recommendation, and any pre-authorization or data requirements.
- Quantify the trade-off for the customer: approval rate, expected loss and the guarantee fee.
- Structure risk terms on non-standard deals, including exposure caps, collateral and phased limits.
- Design pilots and phased launches for a new customer or a new vertical: scope, limits, what is measured and the exit criteria.
- Review the deals after launch, comparing actual loss and approval against what was priced.
INFLUENCE RISK DECISIONS INSIDE TRUSTLY
- Carry the customer view into the risk engine and product roadmap.
- Own risk content in requests for proposals, risk questionnaires, and customer due diligence reviews.
- Enable our commercial and customer success teams on a regular cadence: what can be promised on risk, and when risk needs to be in the room.
- Represent Trustly risk with customers and at industry events.
WHAT WE’RE LOOKING FOR
- 8+ years in payments risk, merchant underwriting or risk consulting, including time in a customer-facing role.
- Customer-facing risk experience at a payments company, or pre-sales and solutions consulting at a risk or decisioning vendor, with direct exposure at executive level.
- Ability to build a deal-level expected loss view and explain the assumptions behind it to our commercial team, Finance and the customer.
- Experience explaining loss and return performance to a customer and agreeing a remediation plan.
- Working knowledge of guaranteed payment economics.
- A record of moving decisions you do not own, such as a pricing, product or threshold change agreed with other teams.
- Analytical skills and the ability to explain long term and short term trends.
- Willing to travel up to 25% in the US and Canada.
PREFERRED
- Bachelor's degree in a quantitative or business discipline.
- ACH or EFT domain expertise.
- Depth in gaming, or in telco, utilities, insurance or financial services.
- Hands-on use of rules engines, real-time decisioning or fraud platforms.
- Experience with collections and repayment as part of the customer conversation.
- Experience advising customers on their own controls, such as account validation or checkout flow.
Applications for this role are accepted on an ongoing basis.
LOCATION & WORKPLACE
This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday. Please note we
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include other perks and benefits.
WHAT WE OFFER
At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.