Partner Growth Specialist
Too Good To Go · Warsaw, Mazovia
At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.
40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste.
We are a social impact company and through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value.
But we’re more than an app: Our mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We are growing fast, with our community 80 million users in 17 countries. Together, we have saved more than 200 million meals from going to waste since we started - but there’s still a lot more we want to achieve.
We’re looking for an exceptional Partner Growth Specialist to join the Polish superstar team at Too Good To Go in Warsaw.
This is a full-time role on a permanent employment contract.
Your mission
The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspiring them towards a more sustainable behavior, to help us grow our mission.
Your role
- Skillfully manage your portfolio of 1000+ partners through phone, email, and text communication, while responding promptly to incoming partner issues.
- Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
- Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience.
- Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja, and MyStore.
- Serve as a Growth liaison to Sales Specialists, holding weekly meetings and guiding the team through the post-sales process.
- Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions promptly.
- Have an in-depth knowledge of Too Good To Go’s internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.
- Be a team player: offer coverage for other Partner Growth Specialists who are out of the office, assist with projects, host weekly team meetings, etc.
Key Capabilities
- Experience in a B2B client-facing role, such as Sales, Account Management, or Customer Service
- Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau), and Excel/Google Sheets is preferred
- Analytical and used to work with KPIs and targets
- Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
- A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
- Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
- Excellent interpersonal and communication skills
- An empathetic and patient approach
- Fluency in Polish (C2 level) and good level of English (minimum B2)
- Autonomous and independent - you can schedule your time and juggle multiple tasks at a time
- A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
- A team player who is keen to learn, collaborate, and bring your ideas to the table
Our Values:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
What we offer
- A rare opportunity to work in a social impact company where you get to wake up every day knowing you’re achieving positive change
- The experience of being part of an international company with enthusiastic and highly talented teammates – always ready to share knowledge and support!
- Medical package
- 5 additional, paid days of holiday
- 4 weeks of additional parental leave
- Strong personal as well as professional development in a thriving, high-growth scale-up environment
- Opportunity to do voluntary work during working hours
- An open company culture where you have the independence and room to unleash your creativity
- A strong team culture where successes are celebrated together
How to apply
- We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
- Submit your CV and Cover letter in English.
- Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging
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