Sales Solutions Consultant (m/f/d)
Pliant · Berlin, State of Berlin · Paris, Île-de-France · London, England · Lisbon, Lisbon
ABOUT US
Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.
Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.
Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.
Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.
Learn more at http://www.getpliant.com/www.getpliant.com http://www.getpliant.com
ABOUT THE ROLE
Pliant is hiring a Sales Solutions Consultant (m/f/d) to join our go-to-market team and partner closely with Sales, Customer Success, and Engineering.
You'll take proactive ownership of large clients through pre-sales and onboarding, driving the implementation checklist to first spend, resolving day-to-day adoption blockers yourself, and looping in Solution Engineering as needed for highly technical blockers.
This is not an account manager role, nor a Solutions Engineer role. This role blends the two and is a strong fit for someone who can own a client relationship end-to-end on the non-technical side while navigating complex technical topics, and knows exactly when to activate cross-team collaboration.
This role will be hybrid and can be placed in one of our following locations: Berlin, London, Paris, or Lisbon.
WHAT YOU'LL DO
- Own the path to first spend for large clients within our target verticals: drive the implementation from signed deal through go-live, and own vertical-specific onboarding processes so clients ramp faster
- Support pre-sales for complex deals alongside the sales team where a dedicated hand speeds things up
- Resolve blockers independently: UX questions, product guidance, configuration issues (the things that stall adoption and need deeper technical knowledge, but not an engineer)
- Work a standing cadence with Technical Solution Engineering (recurring sync, shared metrics) so handoffs are fast and nothing sits in limbo
- Develop the handoff line and use it: when a blocker is strongly technical (API failures, integration issues, custom builds) develop SOPs alongside our Solution Engineering team to best support our customers
- Feed the loop back to Sales and Product: patterns from the field on why clients stall, what onboarding content is missing, where the product creates friction
- In the first 30 days, develop a strong grasp of Pliant's product and API model to translate "how it works" for a client, without needing to build the integration yourself
WHAT YOU'LL BRING
- 5+ years in a customer-facing revenue role (solutions consulting, sales engineering, onboarding, or account management) ideally in fintech, payments, or B2B SaaS
- Comfortable owning a client relationship without a technical co-pilot in the room; equally comfortable recognizing the moment a problem needs one
- Comfort designing and explaining integration concepts together with technical solution engineers (APIs, SFTP/file flows, data mapping, permissions, and security considerations)
- Full ownership mentality (the team will empower you to own this function); comfortable in a build-the-plane environment
- English fluent; French or Spanish strongly preferred given current growth markets (France, Iberia, Benelux)
- Prior exposure to implementation/onboarding playbooks a plus
- Prior exposure to travel industry
WHY PLIANT
- High impact: you'll help define where the line sits between commercial and Solution Engineering, not just work inside an existing playbook
- Direct access: this role will collaborate closely with Sales leadership (Commercial VPs & Heads of regions) and Solution Engineering's Head
- Hybrid model: We have offices in Berlin/London/Paris/Lisbon and appreciate strong collaboration as we set up the right structure with the team
WHAT WE OFFER
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.
At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.
A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.