Technical Success Manager
Snyk · Boston, Massachusetts · Remote · United States
UNLEASH AI INNOVATORS, SECURELY
Software is being rewritten in real time. AI agents are starting to write more code than humans do, at a speed no security team has ever had to match, and that single shift is opening up the biggest opportunity our industry has seen in a decade. We're not bracing for it, we're building the company that owns it.
Snyk is building the next generation security platform where security isn't a set of tools people operate. It's a team of security agents working alongside your engineers, finding, fixing, and governing risk at the speed software is now built. These agents work alongside both the company build and the agents they adopt. Security stops being a queue of work waiting for people, and becomes a coordinated workforce companies direct and trust.
Job Summary
Millions of developers now build software faster than ever, and that speed creates risk at a scale security teams have never had to absorb. As a Technical Success Manager (TSM) at Snyk, you will be the technical champion for a large portfolio of customers, helping them embed security directly into their development workflows and hit their DevSecOps goals on the Snyk platform. This is trusted advisory work at scale: you will use usage data and programmatic, high-impact engagements to help hundreds of customers unlock real business value rather than covering a handful of accounts one at a time.
About the Team
You will join the Technical Success team inside Snyk's Customer Experience organization, reporting into Technical Success leadership. The team owns technical outcomes and adoption across our highest-volume customer segment, running scaled programs, workshops, and digital enablement instead of one-to-one coverage. We work shoulder to shoulder with Sales, Support, Product, and Education so that what we learn from customers actually reaches the people who can act on it.
What You’ll Do
- Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk.
- Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community.
- Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation.
- Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice.
- Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently.
- Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap.
- Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account.
- Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use.
- Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide.
- Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption.
- What you’ll bring
- 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.
- A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops.
- Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production.
- Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning.
- DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
- Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini.
- Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike.
- Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment.
- Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems.
- Nice to have: the instincts of a natural educator, the kind of curiosity that pushes you to understand how something works and then makes you want to help someone else get it.
- Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks.
- Nice to have: scripting experience or a track record of digital program transformation.
- Nice to have: relevant security certifications such as CISSP, CISM, or Security+.
ABOUT SNYK
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
EQUAL EMPLOYMENT OPPORTUNITY
Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.