Senior Relationship Manager
Preply · Barcelona, Catalonia
WE POWER PEOPLE’S PROGRESS.
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
MEET THE TEAM!
At Preply, we've built our reputation by excelling in the B2C market, but we are also revolutionizing corporate language learning with our Business solutions. Preply Business offers corporate language training for international teams to build stronger global teams through personalized training for every department and business goal. Guided by our vision to Power People’s Progress and our mission to create life-changing learning experiences, we empower companies to unlock clearer communication and real business impact.
MISSION
The Relationship Manager’s mission is to drive incremental growth within a portfolio of ~75 selected parent accounts by identifying and closing expansion opportunities across existing customers and their subsidiaries.
Working in close partnership with Key Account Managers (KAMs) and dedicated SDRs, the Relationship Manager owns the expansion sales process and co-owns renewals, creating a coordinated customer experience while building relationships with senior decision-makers and uncovering new teams, use cases and opportunities for growth.
WHAT YOU WILL BE DOING
- Deliver against Expansion GMV and Net Revenue Retention (NRR) targets.
- Own expansion on a focused portfolio of ~75 existing customer accounts, prioritising where there is room to grow: new teams, new use cases, upsell potential.
- Co-own renewals with KAMs across the portfolio, identifying upsell opportunities and driving them through to close.
- Own the expansion sales process end to end: identifying and qualifying opportunities, discovery, commercial conversations and closing.
- Build trusted relationships with senior customer stakeholders, including C-level executives.
- Develop and maintain account plans and stakeholder maps across parent accounts and relevant subsidiaries, in partnership with KAMs.
- Manage the renewal upsell and expansion pipeline, keeping opportunity data and forecasts accurate and tracking progress against targets.
- Lead executive business reviews alongside KAMs to align on customer objectives, demonstrate value and uncover future growth.
- Partner closely with dedicated SDRs to coordinate prospecting and expansion activity within the portfolio. KAMs keep owning the core relationship and renewal; you own the expansion play.
- Help shape and improve the expansion playbook as one of the first two people in the role, sharing learnings with KAM and SDR partners.
WHAT YOU NEED TO SUCCEED
- Proven B2B sales experience with a demonstrated record of performance, ideally in expansion and/or enterprise selling.
- A hunter’s drive combined with a relationship builder’s patience: you open new doors and earn the trust to be invited back.
- Confidence and credibility engaging senior stakeholders, including C-level executives.
- Experience navigating complex, multi-entity organisations: identifying decision-makers and influencers across subsidiaries, countries and functions.
- Strong prospecting and discovery skills, with the ability to uncover new teams, use cases and opportunities within existing customers, not just net-new.
- Strategic account thinking: you can prioritise a large portfolio with incomplete information and build a clear plan per account.
- Ability to manage opportunities end to end and maintain an accurate pipeline and forecast.
- Strong cross-functional collaboration: you work as much through KAMs, SDRs and other teams as through your own pipeline, and protect the existing relationship while you grow it.
GROWTH OPPORTUNITY
As one of the first Relationship Managers, you’ll help shape how Preply approaches expansion within existing customer accounts. The role gives exposure to complex commercial opportunities, senior customer relationships, cross-functional account strategy and the development of a new expansion motion alongside KAM and SDR partners. It offers the chance to deepen capabilities in networking, stakeholder management, project management, prospecting and in-depth discovery.
WHY YOU’LL LOVE IT AT PREPLY:
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on http://preply.comPreply.com http://Preply.com, Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)
OUR PRINCIPLES
- Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
- We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
- Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
- Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
- Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
- Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
- Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
- Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
- One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
DIVERSITY, EQUITY, AND INCLUSION
Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.