Program Manager - Carrier Management, Global Logistics Exports
Amazon · London, England
Amazon is looking for a Program Manager to join the Amazon EU Exports Team within Global Logistics. The EU Exports Team builds, manages, and operates a global logistics network that enables B2C cross border shipments from anywhere in the world, delivering to customers cost effectively. This role sits within Carrier Management: a function focused on continuously improving the service levels, capacities, and costs of our logistics service providers to ensure customer promises are maintained.
As a Program Manager in Carrier Management, you will own carrier relationships end to end, managing operational performance and performance governance across multiple lanes and regions. You will deliver against defined KPIs, driving root cause analysis and implementing solutions independently. You will own the carrier management component of EU Exports Operations Peak Readiness Plans, build scalable processes and tools, and partner with senior leadership to execute against defined strategy. You will use data to inform decisions, clear blockers, and drive timely outcomes across cross functional teams including delivery experience, procurement, and network engineering.
This role represents a critical function within EU Exports: continuously improving the service levels, capacities, and costs of our logistics service providers to ensure customer promises are maintained.
Key job responsibilities
- Own end to end relationships with 3PL carriers including performance governance, operational management across multiple lanes and regions, and supporting procurement with data inputs for contract negotiations
- Deliver against defined KPIs for destination service, conducting root cause analysis, designing solutions, and driving implementation across cross functional teams
- Own the carrier management component of EU Exports Operations Peak Readiness Plans, coordinating resources and ensuring readiness to timelines
- Build scalable processes, tools, and mechanisms that raise the bar for operational excellence, and deliver against the team strategy including new carrier launches and capabilities
- Mentor junior team members, contribute to team development, and gather and analyse data to inform strategic business decisions
Basic qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Speak, write, and read fluently in Spanish
Preferred qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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