ICQA Operations Manager, UK Customer Fullfillment
Amazon · England, United Kingdom
Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Your role and responsibilities in the ICQA Team:
- Support safety programs and compliance to ensure a safe work environment for all Associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
- Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
- Plan for and identify root causes of inventory deviation, via cause and effect analysis
- Participate and Lead network-wide fulfilment & operations-focused quality initiatives
- Strategic planning and forecasting, alongside assigning and directing work
- Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center
- Manage Area Manager(s) in ICQA functions and drive team performance
- Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Your role and responsibilities in your FC and within operations:
• Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
• Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
• Support in Interviewing and hiring new Managers
Basic qualifications
- Bachelor's degree or equivalent
Preferred qualifications
- High school or equivalent diploma, or Bachelor's degree
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