Senior Technical Account Manager, Strategic Industries - Global Financial Services
Amazon · London, England
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets, insurance, and banking and payments gain the best value and service from AWS?
At AWS Support we're looking for a Senior Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations.
The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support, and risk management. You will operate as a trusted technical peer to your customers' senior technology leaders owning the cloud strategy conversation end-to-end - defining where the customer is heading why and what success looks like.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks. You will establish and evolve frameworks governing customer operations on AWS including DevSecOps practices, Operational Excellence standards, AI strategy, and Target Operating Models. You will use generative AI tools fluently to accelerate your own work and more importantly to unlock deeper insights and proactive recommendations for your customers. You will guide customers on adopting AWS generative AI services to modernise their operations and drive measurable business outcomes. You will leverage AI agents for workload discovery review and risk identification steering agent outputs into actionable strategies that help customers move faster and with greater confidence. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!
Key job responsibilities
• Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Effectively represent AWS within a customer's environment leveraging your technical acumen and customer-facing skills.
• Drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support, and risk management.
• Own the technical strategy for assigned customers - seeing across compute, storage, networking, security, data, and application domains to ensure they align and produce coherent outcomes.
• Define and maintain operational frameworks including DevSecOps practices, Operational Excellence standards, and Target Operating Models tailored to each customer's environment.
• Proactively keep customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks.
• Use generative AI tools fluently to accelerate troubleshooting operational reviews and customer guidance and help customers adopt AWS generative AI services to modernize their operations.
• Leverage AI agents for workload discovery deep dive reviews and resilience assessments - reviewing and steering agent output to deliver actionable recommendations at pace.
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- Bachelor's degree in Computer Science, Math, or a related field
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred qualifications
- Experience in a 24x7 operational services or support environment
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience in the financial services industry
- 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Demonstrated ability to define and own cloud strategy across multiple technical domains, aligning workloads, operational frameworks, and business objectives into a coherent roadmap
- Experience establishing DevSecOps practices, Operational Excellence standards, or Target Operating Models for enterprise customers
- Comfort engaging CTO-level stakeholders as a technical peer, translating complex cross-domain technical work into strategic recommendations
- Familiarity with AI/ML services and practical experience using AI-assisted tooling to accelerate technical reviews, discovery, or operational analysis
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
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