Senior Product Manager, EU FBA Support Operations
Amazon · Luxembourg, Luxembourg
Within EU FBA, the Support Operations team acts as a Center of Excellence for seller experience, defect reduction, and reimbursement accuracy across EU marketplaces. We operate at the intersection of AI product development, operational excellence, and seller advocacy — running programs that touch millions of seller contacts annually, protect hundreds of millions in Cost to Serve, and directly shape how Amazon resolves complex seller issues at scale. Our AI portfolio (OSV, Creta, Dexter, VoS) is transforming manual, judgment-heavy operations into agentic workflows that reduce time-to-resolution from days to minutes and improving seller experience by proving highly personalized messages aiming at improving sellers’ specific pain points. We are hiring a Senior Product Manager to own the product strategy for this transformation.
Key job responsibilities
1. Define and own the product vision for One Seller View (OSV), an AI-powered seller-coaching platform within EU FBA Support Operations that turns fragmented, multi-stream defect data into coordinated, prediction-driven automated outreach. 2. Own cross-product coherence across OSV, Creta, Orbit, Dexter, IHM, and Echo VoS — establishing shared data contracts, common evaluation frameworks, and a unified agent orchestration layer where none exists today.
3. Shape and scale product management excellence across EU FBA Support Operations— mentoring PMs, establishing frameworks for prioritization, and driving a culture of data informed decision-making.
4. Identify new product opportunities beyond current AI portfolio improving Seller Experience or Operational efficiency
5. Drive cross-organizational accountability — partner with Business, Product, Policy, and Operations leaders.
6. Communicate strategy and results to senior leadership through compelling narratives and business cases
7. Navigate ambiguity and build consensus across diverse stakeholder groups.
About the team
Today, more than 60% of worldwide purchases from Amazon are made from third-party selling partners, mostly from small- and medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses to hand over the heavy lifting of warehousing, delivery, returns, and customer service to Amazon.
Basic qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience representing and advocating for a variety of critical customers and working cross-functionally
- Experience in product or program management, product marketing, business development or technology
Preferred qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
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